20 Jul First Year Learnings
I have been making posts to this blog for about 9 months now. Honestly, I am not sure what works or what people look for when reading. My strategy has been to tell people what we are doing in hopes of hitting a need with people who might need similar services. I can only say that the site gets decent traffic for a B2B site. We get approximately 80 visits a day that I can see on my counter. But, more than the pure numbers, the indirect comments from candidates or applicants or customers is what makes me realize that people are really reading this.
HOWEVER, I would welcome any feedback. If you have suggestions, please email me at:
We have been fortunate. Our business has been extremely busy for all of 2015. Our customer base has expanded. We currently have 5 automation builds with 4 different customers in our building at varying stages of completion. Our forward pipeline also looks good with 20 additional automation builds spread over 15 different customers. So the forward outlook is very good.
Where could we have done better? Here are my biggest learnings in the first year.
- Pricing is absolutely key. (One of my first bosses taught me this, unfortunately, I had to learn it on my own.)
- Be clear about the scope of the job. Never assume what is agreed to.
- When the scope changes, make adjustments for pricing. We have run into many instances of scope creep.
- Do not guess about your costs and do NOT assume the risk of experimentation. Most of what we do is new. We are not baking cake to an exact recipe. By definition, our work is based on no existing blueprint.